Return & Refund Policy

At Wallofart, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, our Return & Refund Policy explains how you can request a return or refund.

Website: Wallofart

1. 14-Day Return Period

We accept eligible returns within 14 days of the date your order is delivered.

To qualify for a return, please contact us within 14 days of receiving your order. Returns requested after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be returned with its original packaging and accessories, where applicable.
• Not show signs of damage caused by misuse, improper installation, or handling.
• Include the order information or other details needed to identify the purchase.

Certain products may be subject to additional return requirements where applicable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and damage, when applicable

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, return, or refund.

4. How to Request a Return

To request a return, please contact our customer support team before sending any product back.

Include your name, order number, reason for the return, and relevant photos or other information.

We will provide instructions regarding the return process if your request is approved.

Important: Please do not send a product back without first contacting us and receiving return instructions.

5. Return Processing Time

Once we receive your returned product, we will review it and process the return within 3 business days.

The processing period begins after the returned item has been received by us.

6. Refunds

If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

After we process the refund, the time it takes for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

7. Non-Returnable Situations

A return may be denied if:

• The 14-day return period has expired.
• The product has been significantly used or damaged by the customer.
• The product was damaged due to misuse, improper handling, or unauthorized modification.
• The item is returned without prior authorization where authorization is required.
• The returned product does not meet the applicable return conditions.

8. Return Shipping

Return shipping arrangements and responsibility may vary depending on the reason for the return.

For products that are defective, damaged upon arrival, or incorrectly shipped, please contact us before arranging a return so we can provide appropriate instructions.

For other returns, the customer may be responsible for applicable return shipping costs.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.

10. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchange availability may depend on product availability and the circumstances of the request.

11. Contact Us

If you have questions about returns or refunds, our customer support team is available to help.

Wallofart
Address: 2222 Fowler St, Fort Myers, FL 33901, United States
Phone: +1 239 837 8291
Email: support@wallofart.shop
Live Chat: Chat with us live for immediate assistance.
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)